Tell Consumer Action about it! Filling in this quick form will help us identify which companies are ignoring the sticker. We’ll compile complaints and send them to the business, regulator or appropriate government agency.
Please note that we won’t give anyone your name or email address without your express consent.
If you’d like to tell us about your experiences with door to door selling in general, use our Tell Us your Story Form.
Problem with your telco?
Contact the national Telecommunications Industry Ombudsman
Phone: 1800 062 058 (Free from landlines, standard rates apply for calls from mobiles)
Online complaint form
Post: PO Box 276, Collins Street West Vic 8007
Visit: Level 3, 595, Collins Street, Melbourne
TTY1800 675 692
National Relay Service Call on 1800 555 677 then ask for 1800 062 058
Fax: 1800 630 614
Website: www.tio.com.au
Problem with your energy retailer?
If you are complaining about an energy company, you can also complain to the Ombudsman in your State or Territory.
ACT
ACT Civil and Administrative Tribunal (ACAT)
Phone: (02) 6207 7740
Post: PO Box 578 Civic Square ACT 2608
Email: escc@act.gov.au
(note that ACT consumers may also complaint to the EWON)
NSW
Energy & Water Ombudsman NSW (EWON)
Phone: 1800 246 545
Email: omb@ewon.com.au
Post: Reply Paid K1343, Haymarket NSW 1239 (no stamp required)
Interpreter services: 31 450
National Relay Service: 133 677
Website: www.ewon.com.au
Victoria
Energy and Water Ombudsman Victoria (EWOV)
Ph: 1800 500 509
Email: ewovinfo@ewov.com.au
Interpreter: 131 450
National Relay Service: 133 677
Website: www.ewov.com.au
Northern Territory
Utilities Commission of the Northern Territory
Ph: (08) 8999 5480
Email: utilities.commission@nt.gov.au
Post: GPO Box 915, Darwin, NT 0801
Website: http://www.nt.gov.au/ntt/utilicom/index.shtml
Queensland
Energy and Water Ombudsman Queensland
Ph: 1800 662 837
Email: complaints@ewoq.com.au
Post: PO Box 3640 South Brisbane Qld 4101
Translation services: 131 450
National Relay Service: 133 677
Website: http://www.eoq.com.au/
South Australia
Energy Industry Ombudsman SA
Ph: 1800 665 565
Email: contact@eiosa.com.au
Post: GPO Box 2947 Adelaide 5001
Translation Service : 131 450
National Relay Service: 13 36 77
Tasmania
Energy Ombudsman Tasmania
Ph: 1800 001 170
Email: energy.ombudsman@ombudsman.tas.gov.au
Postal address: PO Box 960 Hobart 7001
Website: http://www.energyombudsman.tas.gov.au/
Western Australia
Energy Ombudsman Western Australia
Ph: 1800 754 004
Email: energy@ombudsman.wa.gov.au
Post: PO Box Z5386 St Georges Terrace Perth WA 6831
Interpreter Service: 131 450
National Relay Service: 1800 555 727
Web: http://www.ombudsman.wa.gov.au/energy/
