Jan, an 80 year old living on her own, had to deal with financial and emotional stress as a result of her door-to-door sales experience: Jan has high anxiety and mental health issues. She advises that she didn’t sign any forms or have any verbal agreement with the salesman that came to her door. She [...]
11
Oct
Jan’s story: left confused and upset
By Consumer Action • October 11, 2011 • Consumer Stories • Comments Off
01
Jul
Ellen’s story: Elderly people at risk
By Consumer Action • July 1, 2011 • Consumer Stories, News • Comments Off
One of the great things about the Do Not Knock sticker is that it can help protect vulnerable members of our community. Ellen recently contacted us about her experience of a gas supplier signing up her mother who was suffering from dementia: I live with my aged mother who is 81 years old and has [...]
01
Jul
Bob’s story: Energy marketing mix-up
By Consumer Action • July 1, 2011 • Consumer Stories • Comments Off
This story from Ballarat shows how door-to-door sales can go unexpectedly awry. Bob recently signed an energy contract presented to him by a door-to-door salesperson. Unfortunately an error was made and it appears that his neighbour’s energy provider is now his and his provider is now his neighbours – and they are also in opposite [...]
01
Jul
A story from regional Victoria
By Consumer Action • July 1, 2011 • Consumer Stories • Comments Off
Paula’s story illustrates how salespeople can pick on vulnerable households: I work for a large welfare agency in regional Victoria and we manage a number of properties for the Office of Housing. One such property is in a block of units, surrounded by other low cost housing, where our clients, a middle age with an [...]
