Consumer Focus, the statutory consumer champion in the United Kingdom, has released some illuminating research on consumer switching behaviour in the energy market[1]. The findings show significant changes in consumer behaviour as a result of poor businesses practices – and may make for alarming reading for Australian energy retailers. The UK traditionally has one of [...]
01
Feb
16
Nov
Energy retailers respond to campaign in UK to suspend door-to-door sales
Recently we wrote about the campaign by UK consumer advocacy group Consumer Focus, who are lobbying energy retailers to cease door-to-door sales because consumers have such poor experiences buying energy in that environment. As of October this year 2011, 5 of the so-called ‘big 6′ energy retailers have responded favourably to Consumer Focus’ call for a three-month [...]
21
Oct
Consumer Focus (UK) calls to end cold-call energy doorstep sales
In July 2011, UK based consumer watchdog Consumer Focus called on the energy industry to end cold-call doorstep sales. The call comes as new research from the watchdog shows that more than nine out of ten people who have bought energy products on the door would never do so again and only 4% of people [...]
11
Oct
Getting a handle on door-to-door selling in Bedfordshire, England
An eagle-eyed Do Not Knock campaign supporter recently spotted this innovative approach to dealing with unwanted door to door sales in the United Kingdom. The county of Bedfordshire is one of a handful that have introduced ‘no cold calling zones’. Zones are set up by Trading Standards bodies working, with local Police and local or [...]
