Archive by Author
18
Nov

Problems with an energy door-to-door salesperson?

Many of the complaints we receive are about push energy salespeople. You can find the contact details for the Energy Ombudsman sevice in your state or territory on the Make a Complaint page.

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18
Nov

Anxiety and consumer rights – telephone legal help in Greek supports Do Not Knock community legal education in the City of Moreland

This case study highlights the successful collaboration between Victoria Legal Aid, Moreland City Council and community legal centres and the subsequent benefits to members of the community.

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16
Nov

Energy retailers respond to campaign in UK to suspend door-to-door sales

Recently we wrote about the campaign by UK consumer advocacy group Consumer Focus, who are lobbying energy retailers to cease door-to-door sales because consumers have such poor experiences buying energy in that environment. As of October this year 2011, 5 of the so-called ‘big 6′ energy retailers have responded favourably to Consumer Focus’ call for a three-month [...]

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15
Nov

Linda’s story – tricky energy sales practices

Linda contacted us recently, incensed at the behaviour of an energy marketing company; this is what she told us. Just wanted to let you know of the experience my elderly mother had with a TRUenergy door knocker yesterday evening in Ascot Vale, Melbourne.  A woman came to her door around 5pm saying she was from TRUenergy and [...]

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